Booking and payment
- Booking and payment take place exclusively through our online reservation system.
- Booking by telephone, e-mail, WhatsApp or in the shop is not possible.
- Your reservation is only final once the complete booking process and payment, including the deposit, have been completed.
- Can't select a date, bicycle or accessory? Then the desired item is not available at that moment or rental is not possible on that day.
- Any booking, administration and transaction costs are shown in the booking overview before payment.
Rental period
- We rent per calendar day only.
- Rental per hour, per half day or per 24-hour period is not possible.
- The agreed rental period is stated in your booking confirmation.
- Extension is only possible if we have confirmed it in writing in advance.
Collection
Always read the collection instructions that belong to your reservation. We have two locations directly opposite each other:
Stationsstraat 7, 6001 CJ Weert
The staffed bicycle shop Fiets Service Weert. Only go here if your collection instructions say so and the shop is open.
Start navigation to Stationsstraat 7 · View the current shop opening hours
Stationsstraat 8, 6001 CK Weert
The self-service location for reserved rental bicycles and the fixed return location.
Start navigation to Stationsstraat 8
Any personal door code is created manually. It can therefore take a few hours before you receive it by e-mail, SMS or WhatsApp. Do not assume the code is sent immediately after booking.
Self-service and access hours
- 1 April to 30 September: daily from 09:00 to 20:00.
- 1 October to 31 March: daily from 09:00 to 17:30.
- These are access hours of an unmanned self-service location. A member of staff is not automatically present.
- Access is not possible outside these hours.
- Your personal door code and other access means may not be passed on to others.
Check before leaving
- Before leaving, check that you have received the right bicycles, keys, batteries and accessories.
- Check the bicycles for visible damage or missing parts.
- Report a wrong bicycle, missing part or visible problem immediately and before leaving.
- Do not use a bicycle if you suspect it is unsafe.
Use and responsibility
- Use the bicycle carefully, in accordance with traffic rules and the purpose of the type of bicycle concerned.
- During the rental period the renter is responsible for the bicycles, keys, batteries and accessories.
- Lock the bicycle properly at every stop and use all supplied locks.
- Do not leave bicycles and accessories unattended in a place where the risk of damage or theft is unnecessarily increased.
- Transporting rental bicycles with your own vehicle is at the renter's own responsibility.
- Damage, loss, theft or disappearance may be charged to the renter in accordance with the full rental terms.
Breakdown, damage and accidents
- Stop immediately if cycling on is unsafe or may cause further damage.
- Contact us as soon as possible and, if possible, send clear photos.
- We do not have a mobile breakdown, pick-up or exchange service.
- Do not have any repair carried out without our prior written permission. Costs incurred without permission are not automatically reimbursed.
- In case of injury or immediate danger always call 112.
- Report theft to us immediately and report it to the police as soon as possible.
Returning the bicycles
- All bicycles, keys, batteries and accessories are returned to Stationsstraat 8, 6001 CK Weert.
- From 1 April to 30 September everything must be inside before 20:00 on the last rental day.
- From 1 October to 31 March everything must be inside before 17:30 on the last rental day.
- Open the door with the blue key fob on the bicycle key or with the personal door code you received.
- Put the bicycles in the indicated place and leave each key with the right bicycle.
- Check that all accessories and batteries have been returned and close the door completely.
- Never place bicycles, keys, batteries or accessories outside or in front of the door.
- In case of late return an extra rental day and any additional damage or costs may be charged.
Deposit
- The amount of the deposit is shown during booking.
- After return we check the bicycles and all supplied parts.
- If everything is returned correctly, complete and on time, the deposit is processed via the payment method originally used.
- Allow a processing time of about five working days.
- Damage, loss, extra rental and other costs due may be deducted from the deposit.
- If the costs exceed the deposit, the remaining amount may be charged separately.
Cancellation
A cancellation must be submitted in writing stating your name and reservation number. Unless a more favourable arrangement was stated in writing with your reservation, the following applies:
| Time of cancellation | Refund |
|---|---|
| More than 48 hours before the start | Refund of the rental sum, minus applicable booking and transaction costs that were stated in advance and actually incurred. |
| Between 48 and 24 hours before the start | Refund of 50% of the rental sum, minus applicable costs. |
| Less than 24 hours before the start or no-show | No refund. |
Rain, wind, temperature, illness, personal circumstances, travel delays or changed travel plans do not automatically entitle you to free cancellation. For bicycle rental on a specific date or within a specific period, the statutory right of withdrawal may be excluded.
Full legal terms
This page is a practical summary. In case of differences or ambiguities, the full general rental terms prevail, insofar as they do not conflict with mandatory law.