This page explains exactly what to do: from booking to receiving your deposit back.
1. Book online
- Open the online booking page.
- Choose your rental date or period.
- Choose the available bicycles and accessories.
- Enter your details, accept the rental terms and pay online.
- Check that you have received a booking confirmation.
Can't select a date, bicycle or accessory? Then it is not available at that moment or rental is not possible on that day.
2. Read your collection instructions
Your confirmation or follow-up message states which location to go to. We have two locations directly opposite each other:
- Stationsstraat 7, 6001 CJ Weert: staffed bicycle shop Fiets Service Weert. Start navigation.
- Stationsstraat 8, 6001 CK Weert: self-service location for reserved rental bicycles. Start navigation.
3. Collection at the staffed bicycle shop
Does your instruction say you may report to the shop, and is Fiets Service Weert open? Then go to Stationsstraat 7. A member of staff will help you. Check the current shop opening hours beforehand.
4. Collection at the self-service location
Have you received a personal door code? Then go to Stationsstraat 8.
- First tap the black access box next to the door. The keypad appears.
- Enter your personal door code.
- Open the door and find the bicycles prepared for your reservation.
- Follow the instructions on the window.
- Close the door properly after use.
The code may be sent by e-mail, SMS or WhatsApp. Because the code is created manually, receiving it can take a few hours. Also check your spam folder. Wait for the instructions and do not assume the code arrives right after booking.
5. During the rental
Before leaving, check that the bicycle and accessories are complete and working normally. Use the bicycle carefully and only for the purpose it was rented for. In case of damage, loss, breakdown or an accident, follow the rental terms. In case of immediate danger always call 112.
6. Returning the bicycles
Return all bicycles, keys and accessories on the last rental day to Stationsstraat 8:
- 1 April to 30 September: no later than 20:00.
- 1 October to 31 March: no later than 17:30.
Open the self-service door by holding the blue key fob on the bicycle key in front of the black box. If you received a door code, you can also tap the box first and enter your code.
Put the bicycles in the indicated place, hand in all keys and accessories complete and close the door properly.
7. Deposit refund
After complete and correct return we check the reservation. The deposit is then processed through the reservation system. Allow about five working days before the amount appears in your account.
In case of missing parts, damage, extra costs or late return, costs may be deducted according to the rental terms.