Frequently asked questions

Reservations can only be made online through our website. Select your preferred rental date, bikes and any accessories. Complete the full payment, including the security deposit. Your reservation is only confirmed after it has been fully completed and paid. Reserve your bikes online.

Please reserve no later than one day before your preferred rental date. This gives us enough time to prepare the bikes and, if required, manually create your personal door code.

No. Same-day reservations and walk-in rentals are not possible. No bikes will be prepared without a fully completed and paid reservation made in advance.

No. Reservations can only be made through our online reservation system. We cannot enter reservations by telephone, email, WhatsApp or in the shop.

Your reservation is only confirmed after the entire reservation process and payment, including the security deposit, have been completed. Make sure you have received a final reservation and payment confirmation.

If you cannot select a date or bike, the selected bike is not available on that date or bicycle rental is not possible that day. Please select a different bike or rental date.

Yes. The online reservation system is linked to our current availability. The bikes and dates that can be selected during the reservation process are available at that moment.

No. Bikes cannot be held without payment. Only a fully completed and paid reservation ensures that the selected bikes are reserved for you.

Yes. You can select several available bikes and accessories within one online reservation. The available options are shown in the reservation system.

A change is only possible after consultation and if the requested bike, accessory or rental date is still available. Please contact us as soon as possible. A change is only valid after we have confirmed it.

We rent city bikes, low-step city bikes, electric bikes, mountain bikes, junior mountain bikes, tandems, parent-child tandems, electric tandems and electric cargo bikes. The current range is shown during the online reservation process.

Yes. Low-step city bikes are available. You can check their current availability for your preferred rental date in the online reservation system.

We rent junior mountain bikes. Depending on the child's age and availability, we also offer child seats, junior seats, tag-along bikes and child trailers.

Yes. We rent standard tandems, parent-child tandems and electric tandems. Check the current availability and prices during the online reservation process.

Yes. We rent electric two-wheel cargo bikes. Depending on availability, accessories such as a Maxi-Cosi/BabyMee attachment may be added to the reservation.

The rental price depends on the type of bike and the number of calendar days. Prices are calculated per day and per item. View the current amounts on our prices page.

Our rental prices are per calendar day and per rented item. We do not rent bikes by the hour, for half a day or for a 24-hour period.

No. We only rent bikes per calendar day. The full daily rate applies even if you only use the bike for part of the day.

No. Rental periods are based on calendar days and not 24-hour periods. For example, a rental from one afternoon until the following afternoon cannot be booked as one rental day.

Any booking and administration fees are displayed during the online reservation process before payment. Always check the complete reservation summary before completing your payment.

We use fixed rates and do not provide individual discounts. Current prices and any general promotions are shown on our website or in the reservation system.

A security deposit is charged for each rented item. The amount may vary depending on the bike or item and is shown during the reservation process and on our prices page.

After the return, we inspect the bikes and all supplied accessories. If everything has been returned correctly, completely, on time and in accordance with the rental terms, the deposit will be refunded using the original payment method. Please allow approximately five working days for processing. Banks and payment providers may require additional processing time.

This is usually not cost-effective because the rental price is calculated per calendar day. For a period longer than one month, it may be more economical to purchase a used bike from Fiets Service Weert.

Depending on availability, we rent child seats, junior seats, tag-along bikes, child trailers, Maxi-Cosi/BabyMee attachments, dog baskets, handcarts, bicycle helmets, pannier bags, SPD pedals and bicycle carriers. Add the required accessories during the online reservation process.

No. Rental accessories are only available in combination with a rental bike and must be added during the online reservation process.

The rear child seat is suitable for a child weighing no more than 22 kilograms. Before departure, always check that the child fits safely in the seat and can be secured correctly.

The junior seat is intended for children approximately 6 to 10 years old. Whether the seat is suitable also depends on the child's height and weight.

Yes. SPD pedals can only be rented in combination with a mountain bike and must be added during the reservation process.

Yes. We rent bicycle carriers for tow-bar mounting. You are responsible for checking whether your car, tow bar, maximum nose weight and registration plate are suitable. Installation and transport are your own responsibility.

No. For hygiene reasons, we do not rent water bottles. Water bottles are available for purchase.

Yes. Puncture repair kits and spare inner tubes are available for purchase. These are sales items and not Rental Items.

Yes. A battery charger can be rented per day, subject to availability and compatibility with the relevant battery system.

According to our prices page, it is possible to have your own bicycle battery charged for a fee. Please contact us beforehand to check whether this is possible for your type of battery.

Small personal accessories, such as a pannier bag or phone holder, are permitted if they can be attached safely without causing damage. Larger accessories, such as personal child seats, baskets or bicycle trailers, may not be installed without permission. Damage caused by personal accessories is the Renter's responsibility.

Yes. You may transport the rental bikes on or inside your own vehicle. This is entirely at your own risk. You are responsible for safe loading, securing, transportation and unloading. Any transport damage is the Renter's responsibility.

The range depends on the bike, battery, assistance level, tyre pressure, temperature, wind, route and Rider weight. Our electric bikes generally have an estimated range of approximately 40 to 120 kilometres on a full battery. This is an estimate and not a guaranteed distance.

Electric cargo bikes and tandems are heavier and therefore use more energy. According to our information, these bikes are supplied with two batteries. The estimated range is approximately 30 to 60 kilometres, depending on use and conditions.

Headwinds, cold weather, hilly terrain, low tyre pressure, a high total weight and continuous use of the highest assistance level will cause the battery to discharge more quickly.

Check the current battery level on the electric bike's display. Do this before departure and continue to monitor the remaining capacity during your ride.

We have two locations directly opposite each other. Stationsstraat 7 is Fiets Service Weert, our staffed bicycle shop. Stationsstraat 8 is the Self-Service Location for reserved rental bikes and the fixed return location.

Stationsstraat 7 is the staffed Fiets Service Weert bicycle shop. Go there when your collection instructions tell you to report to a member of staff. Stationsstraat 8 is the unstaffed Self-Service Location for collection using a personal door code. All rental bikes must always be returned to Stationsstraat 8.

Fiets Service Weert is located at Stationsstraat 7, 6001 CJ Weert. Navigate to Stationsstraat 7 with Google Maps.

The Self-Service Location and return location is at Stationsstraat 8, 6001 CK Weert. Navigate to Stationsstraat 8 with Google Maps.

Yes. Our locations are in Stationsstraat, between Weert railway station and the town centre. Part of Stationsstraat is a pedestrian area.

Street parking is available near Emmasingel, Wilhelminasingel, Sint Paulusstraat and Boermansstraat. Please note that the number of spaces in Boermansstraat is limited. Always check the current signs, charges and maximum parking period.

You can use the Stationsplein parking garage, which has an exit leading directly into Stationsstraat, or the Centrum parking garage beneath the town hall. View our parking and directions information.

Parking charges and conditions can change. Always check the current rates, opening hours, traffic signs and parking regulations at the location.

Always follow the collection instructions supplied with your Reservation. Go to Stationsstraat 7 when your instructions state that a member of staff will assist you. Go to the Self-Service Location at Stationsstraat 8 when you have received self-service instructions or a personal door code.

Before travelling, check the current opening hours on the English Fiets Service Weert opening hours page. Opening hours may change during holidays, public holidays and special circumstances.

No. A personal door code is only supplied when it is required for self-service collection. Always follow the collection instructions supplied with your Reservation.

Your door code is created manually. It may therefore take several hours after making your Reservation before you receive it. Do not expect the code immediately or within a few minutes. The code may be sent by email, text message or WhatsApp.

Check your Reservation confirmation, email, spam folder, text messages and WhatsApp. Please allow several hours for manual processing. If you still have not received the code and need it for collection, contact us through our contact page.

Not for self-service collection. Only go to Stationsstraat 8 to collect bicycles if you have a fully paid Reservation and have received the applicable self-service instructions.

First tap the black access panel next to the door. Wait for the keypad to appear and enter your personal door code. Instructions are also displayed on the window.

Bring your Reservation confirmation and, where applicable, your personal door code. Make sure you can access the relevant email, text message or WhatsApp message. Please also bring valid identification.

From 1 April through 30 September, the Self-Service Location is accessible daily from 9:00 a.m. until 8:00 p.m. From 1 October through 31 March, it is accessible daily from 9:00 a.m. until 5:30 p.m. Access is not possible outside these hours.

No. These hours only indicate when access to the Self-Service Location at Stationsstraat 8 is possible. The Self-Service Location is unstaffed. For personal assistance, check the current opening hours of Fiets Service Weert at Stationsstraat 7.

Before leaving, check that all reserved bikes and accessories are present and inspect their visible condition. Report any missing item, incorrect bicycle or visible problem immediately and before departure, preferably with clear photographs.

All bikes and accessories must always be returned to the Self-Service Location at Stationsstraat 8. Do not return them to the bicycle shop at Stationsstraat 7. Navigate to the return location.

Hold the blue key fob attached to the bicycle key in front of the black access panel next to the door. If you received a personal door code, you may also tap the panel and enter that code.

Place all rented bikes inside in the designated area. Leave each key with the corresponding bicycle and return all batteries, chargers and accessories. Check that you have not forgotten any personal belongings and make sure the door has closed properly when you leave.

No. Never leave bikes, keys, batteries or accessories outside, in front of the door or at another location. Everything must be placed inside before closing time. An item left outside has not been returned correctly.

From 1 April through 30 September, everything must be inside on the final rental day no later than 8:00 p.m. From 1 October through 31 March, the final return time is 5:30 p.m.

A late return may result in at least one additional rental day being charged. Additional demonstrable costs may also be charged in accordance with the Rental Terms and Conditions. Contact us immediately if timely return appears impossible.

Yes. The Self-Service Location is protected by camera surveillance and an alarm system. Unauthorised access and activity around the location may be recorded in accordance with our privacy statement.

The complete instructions are available in our Renting a Bike: Step-by-Step Guide and on the Self-service collection and return page.

Cancellation requests must be submitted in writing and include your name and Reservation number. More than 48 hours before the agreed rental start, the rental price will be refunded less applicable booking and transaction charges. Between 48 and 24 hours before the agreed rental start, 50% of the rental price will be refunded less applicable booking and transaction charges. Less than 24 hours before the agreed rental start or in the event of a no-show, no refund is provided. Read the complete Rental Terms and Conditions.

No. Rain, wind, temperature or other expected weather conditions do not automatically entitle you to free cancellation. The cancellation conditions stated in your Reservation and the Rental Terms and Conditions remain applicable.

Illness, personal circumstances, changed travel plans or delayed or cancelled transport do not automatically entitle you to free cancellation. We recommend taking out suitable travel and cancellation insurance.

The complete rules concerning Reservations, payments, cancellations, Security Deposits, damage, theft, collection, returns and liability are available in our Rental Terms and Conditions. A shorter practical summary is available on our Bike Rental Rules page.

No. We do not provide a delivery or collection service. The Renter is responsible for collecting and returning the bikes according to the stated procedure.

An extension is only possible if the bicycle remains available and we have confirmed the extension beforehand. Contact us as early as possible. The original return date and time continue to apply until you have received written confirmation.

First ensure your own safety and stop riding if the bicycle is unsafe. Prevent further damage and contact us as soon as reasonably possible. Provide your name, Reservation number, exact location, a clear description of the problem and photographs or video where possible. We do not provide an immediate mobile breakdown, collection or bicycle-exchange service and cannot collect or replace a bicycle at your location.

Do not authorise a paid repair without consulting us first. Repair or transport costs incurred without our prior permission are not automatically reimbursed. This does not affect mandatory rights where immediate and reasonable action was necessary to prevent injury or further damage.

First ensure the safety of everyone involved. Call 112 if anyone is injured or there is immediate danger. Do not continue using a damaged bicycle if it is unsafe. Take photographs, record the details of all parties, witnesses, vehicles and insurers involved and report the accident to Bike Rental Weert as soon as possible.

During the Rental Period, the Renter is responsible for the rented bicycles, keys, batteries, chargers and accessories. Attributable damage, loss or theft may be charged to the Renter in accordance with the Rental Terms and Conditions. Always lock the bicycle securely and report theft or serious damage immediately.

Immediately report the theft to the police and inform us as soon as possible. Provide the police report or registration number and return all available original keys and other relevant evidence.

No, not if safe use is uncertain. Stop riding immediately, prevent further damage and contact us. Continuing to ride with a known defect may make you responsible for the resulting additional damage.

Yes. Our cycling routes and information page contains routes for families, nature lovers and longer cycling trips.

Yes. Examples include De IJzeren Man and Tungelerwallen at approximately 17 kilometres, the City and Countryside Route at approximately 19 kilometres and the Keent, Tungelroy and Swartbroek Windmill Route at approximately 20 kilometres.

Our route page includes Waterside Cycling at approximately 24 kilometres, the Kempen~Broek Discovery Route at approximately 35 kilometres and the Heath and Peel Route at approximately 42 kilometres.

Yes. Longer routes include Life in the Border Region at approximately 56 kilometres and the Three Provinces Tour at approximately 69 kilometres.

A downloadable GPX file is available for certain routes. Check our cycling routes and information page.

You can use apps such as Komoot, Fietsknoop, ANWB Eropuit or Fietsnetwerk. Before departure, check whether your route is available offline and make sure your telephone is sufficiently charged.

Yes. You can create your own route using services such as Komoot, Fietsknoop, ANWB, Fietsnetwerk or RouteYou. Links to these route planners are available on our cycling routes page.

Weert is surrounded by nature reserves, cross-border routes, canals, forests, historic locations and Dutch and Belgian cycle junction networks. From our location in Stationsstraat, you can cycle directly towards the town centre or the surrounding countryside.

Use our contact page or email verhuur@fietsservice.nu. For questions about a Reservation, always include your name, Reservation number, rental date and telephone number.

Not always. Telephone calls and digital messages may initially be handled by our AI assistant. We review messages when reasonably possible. In the event of an accident involving injuries or immediate danger, always call 112.

Our Renting a Bike: Step-by-Step Guide explains Reservations, payments, collection, our two locations, personal door codes, returns and Security Deposit refunds.